This is the frequently asked questions page. In here you will find answers to all the most common questions asked by our customers.

How long is delivery?

Delivery to the UK is usually next day delivery, however if going to a business address it may take upto 3 days. We do not send out packages on Saturdays or Sundays.

What do I do if I change my mind and want to exchange an item?

If you would like to exchange for a different item, please e-mail info@cushioncouture.com stating your intent. If it is not a faulty product please return to:

Cushion Couture Ltd
C/o Thomas Frederick Ltd
Unit 1, Park 17
Moss Lane
Whitefield
Manchester, M45 8FJ

Tel: 0844 381 4448

(Cost of postage for return will be at your own expense, unless faulty. Once recieved we will then send the exchanged items to you with no delivery charge)

What happens if i want a refund?

If you would like a refund please return to:

Cushion Couture Ltd
C/o Thomas Frederick Ltd
Unit 1, Park 17
Moss Lane
Whitefield
Manchester, M45 8FJ

Tel: 0844 381 4448

The cost of postage for return will be at your own expense. We will refund for the products once recieved, however your original postage cost will not be returned.

Which products do you supply to trade?

We supply all cushions under Cushion Couture. We also supply the Table Runners and Throws.

What happens if i just want the cushion covers only?

All cushions come with polyester pads, if you require the covers only, please email us after you have placed your order and we will refund £1 per cushion for just the covers.

Can i have feather filled pads instead of polyester?

All Cushions come with polyester pads included, there is an option on all squared cushions for the choice of feather filled pad for an extra £3 per cushion.  We also offer the option of a non allergy stimulated feather pad, also an extra £3 per cushion.

If you would like to talk to us regarding any questions you may have please contact sales on 0844 381 4448. We will be happy to assist you.